Quote of the Week: 'It can’t fail.'

"This is a system that handles 9½ million vehicles. It can’t fail."

—Tennessee Revenue Commissioner Richard Roberts, commenting in The Tennessean about the state’s failed $40 million program to revamp its car title and registration system. Roberts pulled the plug on the decade-long effort and opted to keep the state’s 25-year-old mainframe running because the new networked system had more than 600 problems, according to a consultant.

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