We last heard from Wendell Potter when he applied for a job at the University of Tennessee last year, hoping to return to Knoxville, where he once was a spokesman for Jake Butcher’s United American Bank.
Potter has spent the last two decades working in public relations for Humana and then Cigna Insurance. He testified before a Senate committee last week about the health insurance industry, as reported by ABC News.
“They confuse their customers and dump the sick, all so they can satisfy their Wall Street investors.… Dumping a small number of enrollees can have a big effect on the bottom line.”
Potter also said insurance companies confuse their customers with communications that are “notoriously incomprehensible” and use any little thing to find a pre-existing condition to cancel coverage, to satisfy Wall Street’s relentless profit expectations.
“I hope that I’m not coming across as someone who’s critical of my former employer. I had a good career at Cigna and was well compensated,” he said.
Cigna released a statement afterward saying the company did not agree with Potter’s assessment of the industry.