How do I state this clearly and simply??? We received the worst service of any restaurant that we have ever visited - EVER! The management was unaccommodating and unresponsive, and the service was slow enough to allow us to take naps between courses. Nearly every dish came to the table at various times for each person. One dish took nearly 45 minutes to make an appearance - and it was a child's meal! We were told that we could not substitute rice for pasta, even though our request was because of a food allergy. Apparently the price of rice has recently skyrocketed! The Spanikopita was very dry, and tasted like it contained lemon grass (not a Greek ingredient that I remember). We asked for something else and were told that we would still be charged for it. We complained about this, and we were finally told that they would reduce the cost by 50%. When the check came, it was only reduced by 15% - on a $5 item! We finally asked for the manager, and we voiced all of our concerns. She looked surprised and said there was nothing she could do, and that the 15% reduction was correct! Heck – I could have reduced it that much by omitting the gratuity. There was no attempt to make us happy. We told the manager that we would never be back, and there was still no effort to appease us, or even the slightest hint of concern. When this place was owned by the Klonaris family, it was awesome. Don't waste your time or money!
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davidchisholm writes:
How do I state this clearly and simply??? We received the worst service of any restaurant that we have ever visited - EVER! The management was unaccommodating and unresponsive, and the service was slow enough to allow us to take naps between courses. Nearly every dish came to the table at various times for each person. One dish took nearly 45 minutes to make an appearance - and it was a child's meal! We were told that we could not substitute rice for pasta, even though our request was because of a food allergy. Apparently the price of rice has recently skyrocketed! The Spanikopita was very dry, and tasted like it contained lemon grass (not a Greek ingredient that I remember). We asked for something else and were told that we would still be charged for it. We complained about this, and we were finally told that they would reduce the cost by 50%. When the check came, it was only reduced by 15% - on a $5 item! We finally asked for the manager, and we voiced all of our concerns. She looked surprised and said there was nothing she could do, and that the 15% reduction was correct! Heck – I could have reduced it that much by omitting the gratuity. There was no attempt to make us happy. We told the manager that we would never be back, and there was still no effort to appease us, or even the slightest hint of concern. When this place was owned by the Klonaris family, it was awesome. Don't waste your time or money!
Share your thoughts
Comments are the sole responsibility of the person posting them. You agree not to post comments that are off topic, defamatory, obscene, abusive, threatening or an invasion of privacy. Violators may be banned. Click here for our full user agreement.